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Policy 2020
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E-Government Strategy 2021-2024

Gambia, The

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Definition of Data

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Main Focus of Document

a clear roadmap fore-Government framework including an annual action plan, the public service for reform, digitisation, innovative platforms, regulatory reform, human capacity development, research and innovation and the various delivery platforms for Government services.

Target Beneficiaries or Sector

Government, Citizens

Key Elements

Each action plan has a given associated cost. It is as a result of the measures being
taken by MOICI in the development of an ICT Master Plan for The Gambia. The
recognized objectives (action plans/projects) in the Strategic Plan are intended to
promote the broad goals of the National Development Plan (hereinafter to be referred
to as “NDP”).
As the NDP is set for “good governance and accountability, social cohesion, and
national reconciliation and a revitalized and transformed economy for the wellbeing
of all Gambians”, the objectives and defined activities of the e-Govt-2024 are linked
to the deliverables of the NDP.
This e-Govt-2024 strategy is informed by many other strategic documents that have
been adopted earlier by many nations and the experiences that have learnt from
implementations. Due consideration was given to the motivating returns in having
an effective and efficient framework for e-Government. As a component of the ICT
Master Plan through the ICT4D Policy 2018-2028, this e-Govt-2024 Strategic Plan is
to guide in achieving the broad objectives of the ICT4D Policy for governance.
Therefore, as e-Govt-2024 is partly a result of a consultative process, the underlying
drivers for implementing e-Govt-2024 Strategy were also assessed. These include
the Government’s desire to deliver citizen centric services for ensuring the provision
of improved public services and information in ways that are more beneficial to
citizens’ operational efficiency. Closely related to the drivers are the specific lessons
learnt from the best practices that also inform some aspects of this e-Govt-2024
Strategic Plan. These include the need to change policies, the technical specifications
for interoperability as well as the need for enforcement across the Government
entities.
Within the ICT4D Policy the specific measurable targets established by the
Government are to increase, enhance and improve the efficiency and effectiveness of
Government service delivery, reduce the cost of governance, increase revenue,
employment, infrastructure access and usage, skills development, capacity building, 
The Gambia e-Government Strategy 2021-2024
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e-business processes and certitude in the field of regulation for national growth and
development. There will be the introduction of new Government services within the
confines of recognized standards and emerging technologies all under a single
agency (ICT Agency in the case of The Gambia) for the implementation of eGovernment. Lastly, the issues of information security, funding and sustainability
have also been carefully measured.
Accordingly, the areas identified for intervention relate to having a clear roadmap for
e-Government framework including an annual action plan, the public service for
reform, digitisation, innovative platforms, regulatory reform, human capacity
development, research and innovation and the various delivery platforms for
Government services.
The identified areas, if pursued, would have implications. These are in the forms of
public policy implications on ownership, accountability, transparency, capability
and institutional participation in the governance process. The possible impacts like
citizens’ convenience and satisfaction with Government services, the channel
choices for the people in utilizing Government services, the decrease in the provision
of counter services, increased access to public information and Government data
and the complete integration and efficiency have all been factored.

Policy/Regulation Mirrors

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